Return Policy: Return Policy
We want you to be completely satisfied with your purchase. If you're not, we offer a flexible return policy.
Returns Accepted
- Within 3 days of delivery
- product must be in original condition with all tags attached
- product must not have been worn or altered
Return Process
1. Contact us at 067 818 5545 or email ksmabenaonlinestoreboutique@gmail.com to obtain a Return Merchandise Authorization (RMA) number.
2. Ship the shoes back to us at [return address].
3. Include the RMA number and a copy of the original receipt.
4. We will issue a refund or exchange within 5-7 business days of receiving the returned product.
Refunds
- Refunds is not allowed customer can exchange an item for another product of equal value,but they wont receive a cash refunnd
Exchanges
- Exchanges are only accepted.
Exceptions
- Final sale items are not eligible for returns or exchanges.
- products that have been worn or altered are not eligible for returns or exchanges.
Shipping
-we use PAXI,ARAMEX,FEDEX,and POSTNET
- We recommend using a trackable shipping method and keeping a record of the tracking number.
Contact Us
If you have any questions or concerns about our return policy, please contact us at 067 818 5545 OR WHATSAPP 0826945705 .
