Return Policy We want you to be completely satisfied with your purchase. If you're not, we offer a flexible return policy. Returns Accepted - Within 3 days of delivery - Shoes must be in original condition with all tags attached - Shoes must not have been worn or altered Return Process 1. Contact us at 067 818 5545 or email ksmabenaonlinestoreboutique@gmail.com to obtain a Return Merchandise Authorization number. 2. Ship the shoes back to us at [return address]. 3. Include the RMA number and a copy of the original receipt. 4. We will issue a Exchange within 3-5 business days of receiving the returned shoes. Refunds - We don’t do refunds we only do exchange